Are you looking for a proud career with meaning? The Forest Lawn Group has a team of dedicated professionals who are committed to the families and funeral directors we serve, from groundskeepers and maintenance staff to sales associates and administrative personnel.

If you’re interested in working for the Forest Lawn Group at any of our cemeteries, please follow the instructions included in each job positing.

Positions Available

Assistant to the Director of Family Services

The Assistant to the Director of Family Services position is primarily responsible to provide support and assistance to the Director of Family Services. In addition, this role will be responsible for selling all company-approved products and merchandise offered for sale by The Forest Lawn Group.

This is an exciting new opportunity within The Forest Lawn Group that is an expert position at an entry level with a track for growth and management opportunities. The successful candidate will:

  • Provide high-level administrative support and assistance to the Director of Family Services
  • Perform clerical and administrative tasks including drafting contracts, invoices, reports, and other documents as needed
  • Input data into the company sales system
  • Schedule and attend meetings on behalf of the Director of Family Services
  • Learn and maintain a full working knowledge of all Cemetery operating sales processes, online pricing and inventory management
  • Assist in the training, recruitment, and retention of (Senior) Family Service Representatives (FSR)
  • Assist with the functions for finance and marketing for the Family Services Department
  • Travel to all Forest Lawn Cemeteries, as needed, to show lots and maintain knowledge of available sites
  • Effectively achieve sales revenue quotas for individual goals
  • Respond and meet with families through various means (phone, in-person, live chat, email)
  • Follow up and generate referrals from client families
  • Develop community relations and network in the community
  • Complete all contracts and required paperwork for all individual and Director of Family Services sales, as well as fully and accurately have the knowledge to support and if required to initiate, interment orders, insurance assignments and associated paperwork for at-need or imminent sales

This individual is expected to be available after business hours to respond to company leads or public requests for information, including days, nights, weekend and holidays.

Previous person-to-person sales experience is required (for example, private business owner, retail, restaurant management, etc.).

This is a position with high growth potential – starting at $50k plus an override.

A Bachelor’s degree in Business Administration or a related field preferred. Minimum two years of prior experience in a business related field. Valid driver’s license is required.

Vaccination requirements; use of masks, social distancing and safety/cleaning protocols are in place.

To be considered for this position, please submit your resume to us at the link below.

Submit your resume

Family Service Representative at Lakeside Cemetery & St. Matthew’s Cemetery

One of the nation’s most historic, yet dynamic and progressive cemetery organizations, the Forest Lawn Cemetery Group is currently seeking to add Family Service Representatives to our team at Lakeside Cemetery in Hamburg and St. Matthew’s Cemetery in West Seneca.

In this professional sales position, a Family Service Representative will guide families through the decision making process for the purchase of cemetery space and related products/services for cremation or casketed burial on either a “pre-need” (before a death occurs) or “at-need” (when a death has occurred) basis.  You will also be responsible for delivering our peerless customer service to all.

As a Forest Lawn Group Family Service Representative you’ll enjoy:

  • Flexible, full-time work schedule
  • Competitive base salary $35,000. plus commission
  • Comprehensive benefits package including health and dental coverage, 401(k) with discretionary profit sharing, life insurance and more.

Qualifications of a successful candidate:

  • An experienced sales professional with strong, well-developed sales skills, including an emphasis on personal prospecting, presentation, closing, objections and rebuttals.
  • Customer focused, able to demonstrate specific instances of outstanding service, including identifying and anticipating needs, delivering to expectations and follow through.
  • A strong communicator, both verbal and written, coupled with excellent listening skills
  • Proactive, demonstrating initiative, perseverance and creativity in meeting stated objectives, able to effectively problem-solve around challenges to achieve objectives.
  • Proficient in using computers and software, including Microsoft Office suite, particularly Excel, Outlook, Outlook calendars, and PowerPoint.

To apply, upload your resume and cover letter below indicating your desire to be considered for the Family Service Representative opportunity at Lakeside/St. Matthew’s Cemeteries

Submit your resume